Refund Policy
Last modified: April 23, 2026
This refund policy ("Policy") outlines how Mocky.pro ("Mocky", "we", "us" or "our") handles refunds for subscriptions purchased through our website (mocky.pro) for our AI-powered interview practice services.
General Refund Policy
If you're unhappy with your subscription for any reason, email us at hello@mocky.pro within 14 days of your purchase and we'll refund you in full, no questions asked.
Eligibility for Refunds
Refunds are available for:
- Subscriptions within 14 days of purchase
- Technical issues preventing service use
- Duplicate or accidental purchases
- Service unavailability during subscription period
Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions purchased more than 14 days ago
- Accounts terminated due to policy violations
- Partial month refunds for monthly subscriptions cancelled mid-cycle
Refund Process
To request a refund:
- Email hello@mocky.pro with your request
- Include your account email and order reference
- Specify the reason for your refund request
- Wait for confirmation (typically within 1-2 business days)
Payment Processing
All refunds are processed through our payment processor, Paddle (paddle.com), which acts as the merchant of record. Refunds will be issued to the original payment method used for the purchase. Processing time typically takes 5-7 business days, depending on your payment provider.
Technical Issues
For technical issues affecting service usage:
- Service downtime compensation handled case-by-case
- Extended subscription validity may be granted for service interruptions
- Technical support available at hello@mocky.pro
Special Circumstances
We may consider refunds outside the standard 14-day period in exceptional circumstances. These are evaluated on a case-by-case basis and require documentation or explanation.
Changes to This Policy
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to the Website. Significant changes will be communicated via email to registered users.
Contact Information
For refund requests or questions about this Policy, please contact us at: hello@mocky.pro